Here at Brenwal, we take your privacy seriously. We only use your personal information to administer your account and to provide the products and services you have requested from us.
When you become a client/customer, we collect business information from you in order to process our services. This may include, but not be limited to:
We use your details to accurately administer the service we provide to you through daily processing of both paperwork and electronic information.
We will monitor, record, store and use any telephone call, email or other electronic communications so that we can check any instructions given to us and maintain accurate business records.
We do not sell or supply data to other companies for marketing purposes.
The information you provide to us will be held on our computers in Jersey and may be accessed by or given to our staff who occasionally work in the UK. It is also held on a cloud located outside the European Economic Area.
Where possible Brenwal Limited will take steps to erase any personal data that is no longer required for the purposes for which it was collected or otherwise processed, or if you have withdrawn consent for its processing and retention.
Generally, if you have a contract or intend to enter into a contract with Brenwal Limited, we will store data for a period of ten years for compliance with our legal obligations and for the exercise or defence of any legal claims.
Under GDPR you have the right to ‘block’ or request the deletion or removal of personal data to prevent further processing. This right to erasure is also known as ‘the right to be forgotten’. Specific circumstances in which you can request the deletion or removal of personal data includes:
Here at Brenwal we take your privacy seriously and the information we hold about you is confidential. We will only disclose it outside Brenwal Limited when:
If you give us false or inaccurate information and fraud (in any form) is identified, details will be passed to the fraud prevention agencies. We and other organizations may also share, access and use this information to prevent fraud and money laundering, for example when:
In order to protect the personal data collected by Brenwal Limited against accidental or deliberate manipulation, loss, destruction or access of unauthorised persons, technical and organisational security measures are constantly improved as part of our technological development. In addition, our employees, subcontractors and other support staff are obligated to observe confidentially and data privacy.
Any access to your data that is stored on our company computers only takes place through an encrypted connection. By using the most up to date firewall systems, we provide the best possible protection for your data.
If at any time we become aware that your data has been compromised, or that a breach of our systems and controls has occurred, which has an impact on the security of your data, we will notify the Data Commissioner’s office and you without undue delay.
You have the right to request a copy of the personal information that we hold about you. This is also known as a ‘Subject Access Request’.
If you believe the personal data we hold about you is inaccurate or incomplete, you have the right to rectification. Where possible we will also inform any third parties to whom we have disclosed the personal data so as they can rectify their records.
You have the right to withdraw consent for us to collect, process and store your data at any time.
If you wish to withdraw consent, please confirm this in writing. However, you must always remember the legal obligations we are under to store certain information for a given period of time.
If you have a complaint about any aspect of data protection or if you feel your privacy has been breached by us, we would like to hear from you, so as we may investigate and resolve your concerns as quickly as possible.
Due to the further development of our website, government regulations or the implementations of new technologies, this policy will be reviewed and may change from time to time.
Brenwal Limited reserves the right to change this data protection information at any time with effect for the future.
The revised policy will be emailed or posted to you so that you are always aware of the information that we collect, how we use it and under what circumstances we disclose it.